Privacy Policy

1. Introduction

PaymentProcessingQuotes.com (the "Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy (the "Policy") describes how we collect, use, disclose, store, and protect your personal information when you visit and use our website at www.paymentprocessingquotes.com (the "Site") and our related services.

This Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Quebec Privacy Act, including amendments under Law 25), and other applicable Canadian privacy legislation. By accessing or using our Site, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

When you fill out a contact form, request a quote, or otherwise interact with our Site, we may collect:

• Contact information: Full name, email address, phone number.
• Business information: Business name, business type (retail, restaurant, professional services, etc.), estimated monthly transaction volume.
• Communication content: Any messages, questions, or comments you submit through our contact forms.
• Service preferences: Terminal model preferences, desired features, and any other details you provide about your payment processing needs.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information through cookies and similar technologies, including:

• Device information: Device type, operating system, browser type and version, screen resolution.
• Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
• Network information: IP address (which may indicate approximate geographic location), internet service provider.
• Interaction data: Form interactions, button clicks, scroll depth, and other engagement metrics.

2.3 Information from Third-Party Sources

We may receive information about you from third-party analytics services (such as Google Analytics) and advertising platforms (such as Google Ads) that help us understand how users interact with our Site and measure the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing our services: To generate personalized payment terminal quotes, connect you with qualified providers, and respond to your inquiries.
• Communication: To contact you by email or phone regarding your quote request, answer your questions, and provide customer support.
• Service improvement: To analyze usage patterns, identify areas for improvement, and enhance the functionality and user experience of our Site.
• Marketing and advertising: To measure the effectiveness of our advertising campaigns, including Google Ads conversion tracking, and to understand which channels drive the most valuable leads.
• Analytics: To compile aggregate statistical data about Site traffic, user behavior, and demographic information for internal reporting and business intelligence.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.

4. Legal Basis for Processing

Under Canadian privacy law, we process your personal information based on the following legal grounds:

• Consent: When you submit a form or request a quote, you consent to the collection and use of your information for that specific purpose.
• Legitimate interest: We process certain data (such as analytics and usage data) based on our legitimate business interest in improving our Site and services, provided this interest is not overridden by your rights and freedoms.
• Legal obligation: We may process your information where required to comply with applicable law, regulation, or legal process.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and to collect data about how our Site is used. The specific technologies we use include:

• Google Analytics (GA4): We use Google Analytics to measure and analyze web traffic. This service collects data such as pages visited, session duration, bounce rate, and approximate geographic location (based on IP address). Google Analytics may set cookies on your browser to identify unique visitors and track user sessions.
• Google Ads (AW-17755050062): We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on one of our ads and subsequently submit a form on our Site, a conversion is recorded. This data helps us understand which ads and keywords are most effective.
• Essential cookies: These are strictly necessary for the operation of our Site, including language preference storage and session management.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of certain parts of our Site. For more information about managing cookies, visit your browser's help documentation.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information only in the following circumstances:

• Payment terminal providers: When you request a quote, we share the information you provide (contact details, business type, volume estimates) with our partner payment terminal providers so they can prepare a personalized quote for you. We only share the minimum information necessary to fulfill your request.
• Service providers: We use third-party service providers to help operate our Site and deliver our services, including web hosting, email delivery, CRM platforms (such as LeadConnector/GoHighLevel), and automation tools (such as Zapier). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Analytics and advertising partners: We share aggregated, anonymized data with Google Analytics and Google Ads for analytics and advertising measurement purposes.
• Legal requirements: We may disclose your information if required to do so by law, regulation, subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Specifically:

• Quote request data: Contact information and business details submitted through our forms are retained for up to 24 months from the date of submission, after which they are securely deleted unless you have an ongoing business relationship with one of our partners.
• Analytics data: Aggregated, anonymized analytics data may be retained indefinitely for statistical and business analysis purposes.
• Cookie data: Cookie data is retained according to the cookie's expiration period, which varies by cookie type (session cookies are deleted when you close your browser; persistent cookies may last up to 24 months).
• Communication records: Records of any direct communications with you may be retained for up to 36 months for quality assurance and dispute resolution purposes.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers (HTTPS).
• Secure, access-controlled hosting infrastructure with reputable cloud service providers.
• Restricting access to personal information to authorized personnel only, on a need-to-know basis.
• Regular review and update of our security practices to address emerging threats.
• Use of secure, encrypted connections for all third-party service integrations (webhooks, APIs).

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you transmit information to us at your own risk. If we become aware of a security breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law.

9. Your Rights Under Canadian Privacy Law

Under PIPEDA and Quebec's privacy legislation (including Law 25), you have the following rights regarding your personal information:

• Right of access: You have the right to request access to the personal information we hold about you and to receive a copy in a commonly used electronic format.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
• Right to deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., where we are required by law to retain it).
• Right to data portability: Under Quebec's Law 25, you may request that we provide your personal information in a structured, commonly used, and technologically neutral format, or that we transfer it to another organization where technically feasible.
• Right to withdraw consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services to you.
• Right to be informed: You have the right to be informed about the collection, use, and disclosure of your personal information, which is the purpose of this Privacy Policy.
• Right to de-indexation: Under Quebec's Law 25, you may request that we cease disseminating your personal information or that hyperlinks attached to your name providing access to such information be de-indexed, where the dissemination contravenes the law or a court order.

To exercise any of these rights, please contact us using the information provided in Section 14 below. We will respond to your request within 30 days, as required by law. We may ask you to verify your identity before processing your request.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18 or the age of majority in their province of residence. We do not knowingly collect personal information from children or minors. If we become aware that we have collected personal information from a child under the applicable age of majority, we will take steps to delete that information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below so we can take appropriate action.

11. International Data Transfers

Our Site is hosted and operated in Canada. However, some of our third-party service providers (such as Google, Zapier, and our CRM platform) may process or store data in servers located outside of Canada, including in the United States. When your personal information is transferred outside of Canada, it may be subject to the laws of the country in which it is stored. We ensure that any such transfer is done in compliance with applicable Canadian privacy laws and that appropriate safeguards are in place to protect your personal information, including contractual obligations requiring the service provider to protect your data to a standard comparable to Canadian law.

12. Third-Party Websites

Our Site may contain links to third-party websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected through our Site.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required by law, notify you by email or by placing a prominent notice on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after the posting of changes constitutes your acceptance of the revised Policy.

14. Contact Information and Privacy Officer

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights under applicable privacy law, please contact us at:

PaymentProcessingQuotes.com — Privacy Officer
Email: info@paymentprocessingquotes.com
Website: www.paymentprocessingquotes.com

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or, for Quebec residents, the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).